| HAPPY CHRISTMAS, SHIPPING WILL RESTART FROM 6TH JANUARY |

Postage, packaging and returns

SHIPPING WILL RECOMMENCE AFTER 6TH JANUARY - HAPPY CHRISTMAS!

(Most orders will be dispatched after 10-15 working days up until 6th January)

 

 Stag Design offers free Royal Mail tracked 48 postage and packing within the mainland UK* for all items over £25. 

*for mainland only 

SERVICE ORDER VALUE COST SHIPPING
Standard £0-15 £2 Shipped within 3 working days - Royal Mail tracked 48
Standard £15.01-25 £3.50 Shipped within 3 working days - Royal Mail tracked 48
Express £0-25 £6.00 Shipped within 1 working day DPD next day delivery / Royal Mail 24 tracked
Standard £25.01-50 FREE Shipped within 2-5 working days - Royal Mail tracked 48
Express £25.01-45 £7.00

Shipped within 1 working day DPD next day delivery / Royal Mail 24 tracked

Express £45.01-75 £8.00

Shipped within 1-3 working days DPD next day delivery tracked

Express £75.01-90 £10.00 Shipped within 3 working days days DPD next day delivery tracked
Standard £50.01-100 FREE Shipped within 5-7 working days - Royal Mail tracked 48 / DPD
Standard

£100.01 >

FREE Shipped within 10-14 working days DPD next day delivery tracked
Express £90.01-200.00 £15.00

Shipped within 2-4 working days days DPD next day delivery tracked

Express £200.01 > £20.00

Shipped within 2-4 working days days DPD next day delivery tracked

*for mainland only from 1st July

UK Delivery

- We use either Royal Mail or DPD for most of our UK* deliveries.

- Parcel tracking information will be sent via email on dispatch of your order. 

- Small charge for larger items to Northern Ireland, the Isle of Wight, the Isle of Man and the Channel Islands.  

DPD delivery

- You will receive a text message or email as soon as your package has been collrcted with options to rearrange via DPD.

- If you're not in, your order will be held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made. 

- Check out the DPD app HERE to take the hassle out of your delivery.

Delivery Restrictions

- We are unable to deliver to PO Box addresses.

- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer

Express Delivery (Next Day Delivery)

- Express orders placed before 1pm Monday to Thursday will be delivered the next day. 

- Express orders placed after 2pm on Thursday will be delivered the following Monday and orders placed on Friday, Saturday and Sunday will be delivered on the following Tuesday.

- Express orders placed on a Bank Holiday or Public Holiday will be delivered within 48 hours. For example if you place an Express order on a Bank Holiday Monday it will be delivered on Wednesday.

 - Express delivery is only available on UK mainland orders, deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer.

International Shipping

- We now ship to most countries around the world. Shipping is calculated at checkout once you enter delivery address. Please get in touch if not available.

- Customs, VAT and import taxes:  Buyers are responsible for any customs, VAT and import taxes that may apply. We aren't responsible for delays due to customs.  

International Shipping - Northern Ireland (post Brexit, new prices)

ORDER RETURNS / REFUNDS

We will accept returns and offer a replacement or a refund if the product is damaged or faulty and it is Stag Design's responsibility. However if the buyer is at fault (has asked for the wrong personalisation or has spelt the personalisation wrong) we cannot offer you a refund or accept returns.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

- Custom or personalised orders

- Items on sale

For urgent orders, please contact us on stagdesign@stagdesign.co.uk

For postage overseas , please contact us on stagdesign@stagdesign.co.uk for costs. 

Return Address:

Stag Design, 1 Castle Court, Carnegie Campus, Dunfermline, KY11 8PB